Do not forget to mention your customer number and order number so that we can expedite your request.Īll Returns must be received by the Music Den within 10 days of the day you received the RA#.Īll shipping costs are the responsibility of the customer and are non-refundable. To receive an RA#, Please call 1-80 or click here to send us an email. To return an item purchased online from you must notify The Music Den within 30 days from the date of the sale to receive an RA#.Īll returns must have an RA# (Return Authorization Number). For In-store purchases please refer to your receipt.) Please read the items below carefully to ensure that your Item Return is done correctly. Please see Reverb for their specific policies.
The Music Den has a cash back return policy for all online returns 30 days from the date of sale. The Music Den wants you to be fully satisfied with your purchase. Be prepared to present identification and the purchasing credit card during pickup. When you arrive you can call the store at 97. Please wait for a confirmation email that your item is ready to be picked up. Be prepared to present identification and the purchasing credit card during pickup.Ĭurbside Pickups- Between 10am-5pm, Monday-Friday, you can choose to pick items up at our Randolph Store and have them brought out to you. Please call ahead to make sure that your item is at the store before coming to pick it up. In-Store Pickups- You can choose to pick items up at our Randolph Store. School Servicing- Items will be delivered to the school on our next scheduled weekly visit. The buyer must assume all shipping costs when returning an item. Shipping costs will not be refunded for returns. It may take one to two business days to process an order before it is actually shipped out. Orders made through will only ship to United States. Whether an order is shipped USPS or UPS is at The Music Den's discretion depending on what the situation may require. Standard Shipping- This is the default shipping method for orders shipping to a US state that is not in the lower 48, such as Hawaii or Alaska, Puerto Rico, or an APO/AE order. Those orders will ship using our Standard Shipping rate. Also items marked as "Oversized" will NOT ship free.
Free Shipping- Most orders $50.00 and over ordered from SHIP FOR FREE, but there are two exceptions: Orders that are being shipped to a location that is not in the lower 48 United States will NOT ship for free.
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